FaQs. General Information

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I haven't received my item. What can I do?

If you haven't received your item within 2 weeks of delivery, please reach out to us at hello@Pawsquad.com.au

The item I bought doesn't fit

Please contact us at hello@pawsquad.com.au to arrange an exchange

How long does delivery take?

Delivery generally takes between 3-5 days, however this may take longer.

I would like to exchange/refund

Sure! No problem, contact us hello@pawsquad.com.au and we'll sort you out right away.

How long do refunds take?

Refunds generally take 5-7 working days before they appear in your bank statement.

What type of payments do you accept?

We accept all major credits and paypal.

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